Shipping & Refunds

AlphaCell Labs cannot guarantee delivery times, including due to reasons beyond AlphaCell Labs's control.

Products are dispatched on the same day or next day depending on if the order is made before the cutoff time.

All deliveries are made Monday - Friday via [The courier choice of AlphaCell Labs ]

Worldwide Shipping

AlphaCell ships worldwide. All deliveries are sorted and shipped via air freight to the handling centre within your country and then delivered by your country's postal service. You agree that AlphaCell Labs is not responsible for, and has no control over, the local postal service in your country.

You agree that AlphaCell Labs cannot be held liable for any shipping issues, delays or errors originating from within your country.

When ordering from AlphaCell Labs, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to your country may be subject to import taxes, customs duties and fees levied by the destination country.

The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; AlphaCell Labs has no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country and region to region; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original shipment delivery estimates.

AlphaCell Labs reserves the right not to deliver AlphaCell Labs Products to certain countries.

AlphaCell Labs is also not responsible for assuring the product can be lawfully imported to the destination country.

When ordering from AlphaCell Labs, for delivery to your country, you or the recipient of record must comply with all laws and regulations of the destination country. Accordingly, you should check any import laws or regulations that would restrict the importation of the AlphaCell Labs Products prior to purchase.

We accept returns for changing your mind after purchase within 30 days of purchase for certain products.

You must contact us at customercare@alphacell.com.au first before sending the product back or your return will not be accepted.

The return policy may only be executed once. If you have purchased 3, only 1 bottle can be opened, the remaining 2 must be mailed back at your expense. The bottles must be unopened, undamaged, along with the box in good condition.

We will deduct the of $19.00 - (This is the fee for Packing, Shipping, and Transaction) from your order value as we cannot refund the pack and shipping cost.

E.g: If you paid $167.00 for the product and decide to refund it. you must return the product back with only 1 bottle opened. Within that bottle must remain at least 2 capsules, the remaining bottle(s) must be unopened. The box must be in acceptable condition. Your refund value will be $148.00

E.g. If you paid $87.00 for the single bottle and decide to refund it. You will be refunded a total amount of $68.00

The refund will be processed once we have received the returned items.

Notwithstanding the above, AlphaCell Labs Products come with guarantees that cannot be excluded under the International Consumer Law.

We undertake to replace any AlphaCell Labs Products delivered to you that is faulty or is in a damaged condition.

If we are unable at the time of return to replace or exchange the returned AlphaCell Labs Products, we undertake to reimburse your credit card for the amount initially debited for the purchase, including packaging and postage charges but this will be a cap on our liability and obligations to you in this respect.